You can initiate a refund from your Wallet, an Invoice, or within a Project at any time. This allows you to return a payment to your client without contacting support.
How to issue a refund
You can start a refund from any of the following areas:
From your Wallet
Go to your Wallet
Locate the transaction you want to refund
Select the transaction
Click Refund button at the top-right corner of the transaction
Enter the amount you'd like to refund and confirm
From an Invoice
Go to your Invoices
Locate the invoice associated with the payment you wish to refund
Click on the three dots icon on the lefthand side
Select Refund from the dropdown menu
Enter the refund amount, and confirm
From a Project
Open the Project in question
Find the relevant payment or invoice
Click on the three dots icon on the lefthand side
Select Refund from the dropdown menu
Enter the refund amount, and confirm
Watch this video walkthrough on how to initiate a refund using any of the above methods:
What happens next
The refund is processed back to the client’s original payment method, and the refunded amount is deducted from your Contra Wallet.
What payments am I able to refund?
You're able to refund payments received from invoices, projects, digital products and payment links.
You are not able to initiate a refund for a payments received via. bulk payments at this time. This means that if your client paid you via. bulk payment, the option to initiate a self-serve refund isn't possible. Please reach out to hello@contra.com for support with bulk payments requiring a refund!