When can I cancel a project on Contra?
You can cancel a project at any time if both you and the independent agree to end the contract. If payment hasn't been made yet, you can cancel the project directly without being contacted by Contra support.
Do I need to contact support to cancel a project?
No, you don't. You can cancel the project by following the steps in this link. If Contra requires any further information about this cancellation, our support team will reach out to you directly.
How do I submit a cancellation request?
Follow the steps in this link.
Will I get a refund if I cancel a project?
Refunds are reviewed on a case-by-case basis. We cannot refund any payments that have already been released to the independent. If you’re eligible, our support team will initiate the refund process after reviewing the cancellation request. Refunds typically take 5–10 business days to process.
Why don't I have the option to mark my project as complete?
If there are any unpaid invoices associated with a project, you won’t be able to mark it as complete. If an invoice was automatically generated after the project was completed, the independent can delete it, and you’ll then be able to mark the project as complete.