Experiencing a failed payout can be a stressful situation, but rest assured, at Contra, we're dedicated to assisting you. If you've encountered this issue, here are some steps you can take:
Check Your Payout Method: Ensure that your payout method is current and all the provided information is correct. Errors in these details are often the cause of payout failures.
Consider an Alternative Payout Method: If your current payout method continues to fail, you might want to add a different payout method. This could help circumvent issues specific to a certain payout method.
Contact Us: If you're still experiencing issues and haven’t heard from our team yet, please reach out to us at hello@contra.com. Our team is ready to work with you to update your account and provide clarity on why the payout failed. We're dedicated to resolving your issue and will work diligently to reprocess your payout.
Please remember, if your funds haven't appeared in your wallet yet, there's no need for concern. We hold any funds that have been returned to Stripe to prevent unnecessary conversion fees. This is because the Contra wallet operates in USD, while your destination account may use a different currency. We're committed to making this process as seamless as possible for you.