Experiencing a delayed payout can be stressful, but don't worry, our team is dedicated to helping you receive your payment successfully. Here's what you can do to check on the status of your delayed payout and the common reasons why it might be delayed.
How to Check Your Payout Status
Navigate to your Contra wallet.
Find your payout and click on the down arrow next to the amount on the far right.
If your payout status is “Pending”, you will see the Estimated Time of Arrival (ETA).
Common Reasons for Payout Delays
Bank Processing Time: Your bank may take 24-48 hours to process the payout after receiving it. If you don't receive your payout 2 days after your ETA, we recommend contacting your bank.
First Payouts Take Longer: The initial transfers to your account may take a little longer. Here are the standard international payout times:
Bank account and debit card for international payouts typically take 5-7 days but can take up to 10-14 business days.
Crypto payouts typically take minutes but can take up to a few hours depending on the blockchain.
Payouts from Contra to a connected Payoneer account are typically instant.
Payout Issues: If your payout is marked as completed in your Contra wallet, and it has been more than 2 days since you received your payout confirmation, it's time to get in touch with our support team at hello@contra.com.