What Is a digital product?
A digital product is a repeatable offering sold on Contra, such as:
Templates or files
AI prompt packs or AI workflows
Digital downloads
Subscriptions
Anything that can be delivered digitally
How are digital products delivered?
Digital products are delivered to the buyer directly through Contra. Once a buyer enters their payment details and clicks “pay” we will land them on a success screen where they can access their product (files, links, etc.). Sellers have full control over what this page looks like and can update it on the fly. Buyers are also sent an email with a link to their product for future access.
Creating your first product
When creating your first product, you define:
Product name
Your visuals (what the buyer sees first, up to 6 visuals)
Product description (rich text)
Checkout page text (refund policy, demo video, etc.)
Product tags (help us categorize your in the marketplace)
Set your price (one time of subscription based)
Add pricing tiers (optional)
Set your delivery content (what the buyer receives post-purchase)
Create a product: https://contra.com/products/new
Creating a free product
Create a free product by simply setting you price at $0.00
Free products can be used for:
Lead generation
Sharing resources
Getting recognized
Promoting and upselling to paid offerings
Creating a subscription product
Create a subscription product by selecting “subscription” and setting your payment frequency.
Subscription products allow you to:
Charge customers on a recurring basis
Manage ongoing access to products
Monetize memberships or courses
Failed product subscription payments
Subscription payments can fail. If a payment fails, we will notify both the payment link owner and the client. Client’s will be prompted to update their payment method and trying payment again. If a subscription remains without a retried payment for 30 days, we will automatically cancel the subscription.
Updating an existing product
You can update an existing product at anytime, by selecting edit from your profile or the product page. You can also update delivery content on the fly so that past buyers always have up to date versions of your product. This is a great way to re-engage past buyers.
Contra as the merchant of record (MOR)
For all digital product sales, Contra act as the merchant of record and is responsible for:
Processing payments
Collecting and remitting applicable taxes
Handling disputes and chargebacks
If you have questions about Contra’s role as merchant of record, contact hello@contra.com.
Fees
Product fees are always covered by the seller.
Product price | Non- Pro | Pro | Max |
$1-$199 | $2 | $1 | $0 |
$200-$499 | $5 | $2.5 | $0 |
$500-$999 | $10 | $5 | $0 |
> $1000 | $29 | $15 | $0 |