Managing projects on Contra is a straightforward process. However, there might be occasions where you need to cancel a project. This article provides a detailed guide on how to officially cancel a project on Contra and what happens afterwards.
How to cancel a project on Contra
Navigate to your project: Start by logging in to your Contra account. Go to your dashboard and locate the project you wish to cancel.
Access project actions: With your project open, look for the "Actions" button usually located towards the top right of your project page.
End the project: Click on "End project". This will initiate the cancellation process.
At this stage, you will be presented with two options: submit a dispute or propose a project cancellation. If you have any issues with the project that you believe need to be resolved, you should submit a dispute. If you wish to end the project, propose a project cancellation.
What happens after a cancellation is submitted?
Once a cancellation is submitted, Contra takes over to ensure a smooth process. We will contact both parties involved in the project to confirm that the cancellation is mutual. It's important to note that both parties need to agree on the cancellation for it to be processed.
Once the cancellation is confirmed, Contra assists in processing refunds if necessary.
Remember, Contra is here to make your project management as smooth as possible. We hope this guide helps you understand the project cancellation process on Contra better. If you have any questions or need further assistance, feel free to contact our support team.
Cancellation FAQs
When can I cancel a project on Contra?
When can I cancel a project on Contra?
You can cancel a project at any time if both you and the independent agree to end the contract. If payment hasn't been made yet, you can cancel the project directly without being contacted by Contra support.
Do I need to contact support to cancel a project?
Do I need to contact support to cancel a project?
No, you don't. You can cancel the project by following the steps in this link. If Contra requires any further information about this cancellation, our support team will reach out to you directly.
Will I get a refund if I cancel a project?
Will I get a refund if I cancel a project?
Refunds are reviewed on a case-by-case basis. We cannot refund any payments that have already been released to the independent. If you’re eligible, our support team will initiate the refund process after reviewing the cancellation request. Refunds typically take 5–10 business days to process.
Why don't I have the option to mark my project as complete?
Why don't I have the option to mark my project as complete?
If there are any unpaid invoices associated with a project, you won’t be able to mark it as complete. If an invoice was automatically generated after the project was completed, the independent can delete it, and you’ll then be able to mark the project as complete.