If you're facing challenges verifying your identity while setting up your wallet on Contra, follow these best practices to ensure a successful verification process:
Identity Document Country Match: Make sure your identity document is issued by the same country you selected.
Correct Identity Document Type Selection: The identity document type you select should correspond to the identity document you possess.
Clear Identity Document Image: Capture a high-resolution image of your identity document under strong daylight or optimal lighting conditions. The image should not be blurry.
Preventing Glare: Avoid capturing the image under conditions that create glare on your identity document, as it could lead to verification errors.
Identity Document Validity: Your identity document should be valid and not expired.
Country-Specific ID Instructions
For Users in Nigeria
Due to limitations of our third-party identification verification provider, NINs can't be verified currently. If you're based in Nigeria, we recommend using the following documents for ID verification: Passport, Driver's License, or Voter ID.
What if my business location and ID location is different?
It's okay if your business location and ID location are different, just make sure to select the correct location for each when you are verifying.